Terms & Conditions

These Terms & Conditions form an agreement between you and us when you use our website, create an account, deposit money, play games or use any other service we provide. By selecting the acceptance box, opening an account or continuing to use our services, you confirm that you have read, understood and accepted these terms.

Other rules may apply to particular games, payment methods, promotions or features. Those rules will be shown where they apply and form part of these Terms & Conditions. If there is a difference between these terms and a specific offer or game rule, the specific rule will normally apply to that offer or game.

We may update these terms when our services, legal obligations, security arrangements or operating procedures change. We will make the updated version available on our website and may give you notice where appropriate. The new version will apply from the stated effective date. If a change materially affects your rights or obligations, you should stop using your account if you do not accept it.

You are responsible for keeping up to date with the terms that apply to your use of our services. The current version will always be the version that governs your account, subject to any rights you have under applicable law.

You must be at least 18 years old to use our services. We do not permit anyone under 18 to open an account, deposit funds or play. We may ask for proof of age at any time, and access may be restricted until the requested information has been provided and checked.

You must be a resident of the United Kingdom and use our services only where it is lawful for you to do so. You must not open or use an account if you are located somewhere that does not permit online gambling or if you are prevented from gambling by a court order, self-exclusion or another legal or regulatory restriction.

You may have only one account with us. Opening more than one account, using another person’s account or allowing another person to use your account is not permitted. If you believe that you have created more than one account by mistake, contact us promptly so that we can help resolve the position.

Information you give us must be accurate

When you register, you must provide your correct name, date of birth, residential address, contact details and any other information we request. You must tell us promptly if any of your details change. We may restrict your account or delay payments if information is missing, inaccurate, misleading or cannot be confirmed.

Your account is for your personal use. You must not use it for business purposes, on behalf of another person or to move money for someone else. You must keep your username, password, verification codes and other login details safe. Do not share them with anyone. Tell us immediately if you suspect that someone has accessed your account or if your login details have been lost or compromised.

We hold a gaming licence and take steps to verify accounts and protect the integrity of our services. We may refuse access, suspend an account or cancel a transaction where this is necessary to meet our legal, regulatory, security or safer gambling obligations.

We may carry out identity, age and address checks before allowing you to use some services. These checks will normally be completed before your first withdrawal, but we may request information earlier or repeat checks where necessary. We may also carry out source-of-funds checks where required by law, regulation or our internal controls.

You must provide documents and information that are genuine, current and clear enough to be checked. We will tell you what is needed and how to provide it. Until the required checks are complete, we may limit deposits, play or withdrawals. If you do not provide requested information within a reasonable period, we may suspend or close your account.

Depositing funds

You may deposit using the payment methods made available in your account. You must use a payment method held in your own name or one that you are authorised to use. We may refuse or return a deposit if the payment method cannot be verified, is used in breach of these terms or presents a security or compliance concern.

The minimum and maximum amounts, processing information and any applicable restrictions are shown in the cashier. We may apply account, payment-method or safer gambling limits. A deposit is not completed until we have received confirmation from the relevant payment provider. You must not attempt to deposit money obtained unlawfully or funds that you cannot afford to lose.

Withdrawing funds

You can request a withdrawal from your available balance, subject to these terms, any relevant offer terms and completion of required checks. We will normally return funds using the same payment method used for the deposit where this is possible and appropriate. If that is not possible, we may ask you to provide another method or further information.

The limits and available options shown in the cashier apply to your account at the time of the request. A withdrawal may remain pending while we complete security, identity, age, address, payment or source-of-funds checks. We may cancel or adjust a transaction where there has been an error, suspected fraud, a breach of these terms or a legal requirement to do so.

You remain responsible for checking that your payment details are correct. We are not responsible for a delay caused by a payment provider, inaccurate information supplied by you or circumstances outside our reasonable control.

Each bonus, promotion or other offer has its own terms. You should read those terms before opting in, depositing, claiming or using an offer. They may explain who is eligible, how to qualify, the games that count, the wagering requirement, the maximum bet, the maximum bonus value, any withdrawal restrictions and the expiry date.

• An offer may require you to opt in or use a particular payment method.
• Wagering must be completed in the way and within the period stated in the offer terms.
• A maximum bet may apply while bonus funds or related winnings are being used.
• Some games, stakes, features or transactions may contribute differently or may not count towards wagering.
• Unused bonus funds may expire when the stated period ends.
• We may limit, remove or withdraw an offer where this is allowed by its specific terms.

Offers are intended for ordinary personal play. You must not abuse a promotion, create multiple accounts, use another person’s account, coordinate activity with others, use prohibited betting patterns or take steps designed to obtain an unfair promotional advantage. We may withhold or remove a bonus and associated winnings, and may restrict or close an account, where we reasonably believe an offer has been abused or these terms have been breached.

Unless the relevant offer terms say otherwise, promotional funds cannot be exchanged for cash before the applicable requirements have been met. If a technical or administrative error gives you an unintended benefit, we may correct the error and adjust your balance accordingly.

Tools to help you manage gambling

We provide tools that can help you control your gambling, including deposit limits, time-outs and self-exclusion. You can ask us for help through live chat or at support@casino-fairgo.co.uk. If you feel gambling is becoming difficult to control, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

A self-exclusion request is intended to prevent you from using your account for the period selected or otherwise agreed. You must not try to open another account or use another person’s account during self-exclusion. We may close accounts that appear to be connected with a self-excluded customer. Safer gambling tools do not remove your responsibility to use our services within limits you can afford.

Closing or suspending your account

You can ask us to close your account at any time through live chat or by contacting support@casino-fairgo.co.uk. We may ask you to complete reasonable security checks before processing the request. Any balance will remain subject to verification, outstanding transactions, applicable offer terms and our legal obligations.

We may suspend, restrict or close your account if you ask us to do so, if it has been inactive, if you breach these terms, if information is inaccurate, if checks cannot be completed, if we identify suspected fraud or unlawful activity, or if we need to comply with a legal or regulatory requirement. We may also take action to protect you, other customers or the security of our services.

Where appropriate, we will explain the action taken and any steps needed from you. We may not be able to disclose all details where doing so would compromise security, prevent us from meeting a legal obligation or interfere with an investigation.

Complaints and disputes

If you are unhappy with our services, a transaction, a payment, a game outcome or the handling of your account, please contact support@casino-fairgo.co.uk. Include enough information for us to identify your account and understand the issue. We will acknowledge and answer your complaint within a reasonable time, taking account of its nature and any information we need from you.

If we cannot resolve the matter directly, independent dispute resolution is available in general terms. We will provide information about the relevant process where it applies. You should keep copies of your complaint and any correspondence.

Liability and governing law

We take reasonable care to provide a secure and reliable service, but we do not guarantee that the website or every feature will always be available, uninterrupted or free from technical faults. We are not responsible for loss caused by events outside our reasonable control, payment-provider delays, equipment you control, unauthorised access resulting from your failure to keep login details safe, or your breach of these terms.

Nothing in these terms limits or excludes a responsibility that cannot lawfully be limited or excluded. Subject to that, our responsibility is limited to losses that are reasonably foreseeable and directly caused by our breach of these terms.

These Terms & Conditions and any dispute connected with them are governed by the laws of England and Wales. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.