Bonus Terms and Conditions

These terms apply to bonuses, free spins, cashback, prize offers and other promotional benefits made available through your account with us. Each offer may have additional conditions. You should read the offer details before opting in, depositing money or using bonus funds.

The information shown in the promotion, cashier, bonus section or your account forms part of the conditions for that offer. If an offer-specific condition conflicts with these general terms, the offer-specific condition applies to the extent of that conflict.

By claiming or using an offer, you confirm that you understand and accept these terms. If you do not want an offer, you can choose not to opt in where that option is available. You can also contact us through live chat or at support@casino-fairgo.co.uk if you need help understanding a promotion.

Offers are available only to eligible customers. Eligibility may depend on the offer, your account status, your previous participation in promotions and whether the offer is available to you. We may limit an offer to one bonus per person, household, address, payment method, device or account, unless the offer says otherwise.

You must be at least 18 years old and hold an active account with us. You must provide accurate, complete and current information and use your own account and an authorised payment method. We may carry out identity, age, payment and other account checks before granting a bonus or allowing winnings to be withdrawn.

• You must not open or use more than one account to obtain a promotional benefit.
• You must not use another person’s account, payment method or personal information.
• You must not claim an offer after we have told you that you are excluded from that offer.
• You must not take part if doing so would breach any account restriction, self-exclusion or safer gambling measure applying to you.
• You must follow the offer instructions, including any opt-in requirement, qualifying deposit condition and time limit.

If we identify duplicate accounts, inaccurate information, irregular play, misuse of an offer or an attempt to obtain a benefit more than once, we may cancel the relevant bonus and any associated bonus winnings. We may also take action under our general account terms.

Qualifying deposits

A qualifying deposit is a deposit made using an accepted payment method that meets the conditions of the particular offer. Deposits that are reversed, charged back, cancelled or otherwise not received may not qualify. A deposit may also be excluded where the offer states that a particular payment method is not eligible.

A bonus is normally credited only after the qualifying action has been completed and any required opt-in has been recorded. The timing of crediting may vary. If a bonus does not appear as expected, please contact us before making further deposits or using funds for the promotion.

Using bonus funds

Bonus funds may be subject to wagering requirements before they, or winnings generated from them, can be withdrawn. The applicable requirement and the balance to which it applies will be shown in the offer details or your account. Wagers count only when placed on eligible games and in accordance with the stated conditions.

Different games may contribute differently towards a wagering requirement. Some games, bets, features, stake types or transactions may not count at all. Any contribution information shown with the offer takes priority. You remain responsible for checking which activity qualifies before playing.

• Wagers that are void, cancelled, refunded or settled at no risk may not count.
• Only completed and eligible wagers may contribute to a requirement.
• A game contribution may change if you move between real-money funds and bonus funds.
• The maximum stake allowed while completing an offer is the amount shown in the offer terms.
• Breaking a maximum-stake or other promotional rule may result in the bonus and related winnings being removed.

Unless an offer says otherwise, deposits and bonus funds must be used for their intended purpose. We may restrict or remove funds that have been credited in error, including where a technical or administrative error has affected the bonus balance.

Expiry and unused bonuses

Every offer has an expiry period or expiry date where applicable. The relevant information is shown with the offer or in your account. When a bonus expires, any unused bonus balance and any winnings that remain subject to that bonus may be removed, unless the offer states a different outcome.

If you withdraw funds before completing a promotional requirement, the bonus may be cancelled and any associated bonus winnings may no longer be available. An offer may also be cancelled if you close your account, request a time-out, enter self-exclusion or become ineligible for promotional activity.

Withdrawals and maximum cash-out conditions

Withdrawals are subject to completion of any applicable wagering requirement, account verification and our normal payment and security checks. A promotion may include a maximum amount that can be withdrawn from bonus winnings. If so, that amount will be shown in the offer terms.

We may return an eligible deposit and remove excess bonus winnings where a maximum cash-out condition applies. This does not affect genuine money that you deposited, except where another lawful restriction or account term applies. We may delay a withdrawal while we complete necessary checks.

You may ask us to cancel an unused bonus through support@casino-fairgo.co.uk or live chat. Cancellation may not restore an offer, extend its expiry period or return bonus funds that have already been used.

Fair and responsible use

Promotions must be used fairly and for their stated purpose. We do not allow conduct intended to obtain a guaranteed or unfair promotional advantage, including coordinated activity, manipulation of game features, exploitation of an error or the use of automated methods where these are not permitted.

We may investigate suspected misuse and suspend, cancel or amend a promotion where there is a reasonable basis to do so. We will not remove valid funds simply because you have used a promotion successfully, but we may correct an error or enforce a condition that was clearly displayed when you claimed the offer.

Changes and unavailable promotions

We may withdraw, replace or amend an offer where this is necessary because of an error, technical issue, fraud risk, legal requirement or other operational reason. We will not change completed qualifying activity retrospectively unless required to correct an error, prevent misuse or comply with our obligations.

If a promotion is unavailable because of a technical problem, we may restore the affected offer, provide an equivalent outcome or explain why this is not possible. A bonus cannot be exchanged for cash, transferred to another account or combined with another offer unless the relevant conditions expressly allow it.

Safer gambling and complaints

Bonuses are optional and should not encourage you to play beyond your means. You can use the deposit limits and other safer gambling tools shown in your account. Time-outs and self-exclusion are available, and promotional communications may stop when a safer gambling restriction applies.

For independent support, you can contact GambleAware, GamCare, GamStop or the National Gambling Helpline. If you have a question or complaint about a bonus, contact support@casino-fairgo.co.uk or use live chat. Please include the offer name or the relevant information shown in your account so we can look into the matter efficiently.