Privacy Policy

We collect information that is necessary to open and operate your account, provide gambling services, protect our platform and meet our legal responsibilities. Some information is provided by you, while other information is collected automatically when you use our website or services.

Account and contact details

• Your name, date of birth, address, email address and other contact details.
• Your account username, password and account preferences.
• Information about your responsible gambling settings, including deposit limits, time-outs and self-exclusion choices.
• Communications between you and us, including messages sent through live chat, email or other available support channels.

Identity and age information

We may ask you to provide identity documents or other information so that we can verify your age, identity and address. This can include information shown on official documents, information obtained from reliable verification sources and information needed to understand who controls an account. We use this information to help ensure that our services are used only by eligible customers.

Payments and transactions

We collect information about deposits, withdrawals, wagers, winnings, bonuses and other account transactions. Payment providers may process payment card, bank or other payment details on our behalf. We may receive confirmation, limited payment information, account identifiers and transaction outcomes, but we do not necessarily receive or store all payment details used to make a transaction.

Device and usage data

When you visit or use our website, we may collect technical and usage information such as your internet protocol address, browser type, device type, operating system, language settings, pages viewed, dates and times of access, general location information and information about how you interact with our services. We use this data to maintain security, understand technical problems and help the website work properly.

We may also create records that combine account, transaction, technical and support information. We use these records only for the purposes described in this Privacy Policy, for the operation of our services and for purposes permitted by law.

We use personal data in a fair and proportionate way. Under the UK GDPR, we need a lawful reason, known as a legal basis, for using your information. The basis depends on what we are doing and why the information is needed.

You can change your marketing preferences through the options made available in your account or by contacting us. Stopping marketing messages will not stop important service communications, such as messages about account security, transactions, verification or changes to our terms.

Where we rely on legitimate interests, we consider your rights and expectations before using your information. We do not use this basis where your interests or fundamental rights should take priority. Where we ask for consent, you can refuse or withdraw it without affecting the lawfulness of processing that took place before withdrawal.

We share personal information only where there is a proper reason to do so, such as providing our services, protecting customers, preventing illegal activity or complying with the law. We require organisations that process information for us to protect it and use it only for agreed purposes.

• Payment providers, so that deposits, withdrawals, refunds and payment security checks can be processed.
• Identity-verification providers, so that we can check age, identity and address information.
• Fraud-prevention and financial crime partners, so that suspicious activity, account misuse and money laundering risks can be detected and investigated.
• Technology, hosting, security, customer support and other service providers that help us operate our website and account services.
• Professional advisers where they need the information to provide legal, financial, technical or compliance assistance.
• Regulators, law enforcement bodies, courts or other public authorities where disclosure is required or permitted by law.
• Other parties where you have asked us to share information or have otherwise given permission.

We may share information in an aggregated or otherwise de-identified form where it cannot reasonably be used to identify you. We do not sell your personal information.

Some service providers may process information outside the United Kingdom. Where this happens, we use appropriate safeguards required by data protection law. These safeguards may include approved contractual protections or another lawful transfer mechanism. You can contact us if you want more information about the safeguards relevant to an international transfer.

Keeping information secure

We use technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure transmission, monitoring, staff training and procedures for managing security incidents. No website or electronic transmission can be guaranteed to be completely secure, so you should keep your account credentials confidential and contact us promptly if you suspect unauthorised access.

We keep personal information only for as long as it is needed for the purpose for which it was collected, unless a longer period is required or permitted by law. Information connected with your account is generally kept while your account is open and for the period required afterwards by applicable legal, regulatory, financial crime, gambling and accounting obligations.

The retention period can depend on the type of information, the reason for keeping it, whether a dispute or investigation is ongoing and whether we need it to establish, exercise or defend legal claims. Verification records, transaction records, account communications and security records may therefore be kept for different periods.

When information is no longer needed, we securely delete it, anonymise it or place it beyond ordinary use in accordance with our retention procedures. If you close your account, closure does not necessarily mean that all information can be deleted immediately, because we may need to keep certain records to meet our legal duties and protect against fraud.

You have rights over your personal information, subject to legal conditions and exceptions. We may need to confirm your identity before responding to a request. This protects your information from being disclosed to someone who is not authorised to receive it.

• Access: You can ask for a copy of the personal information we hold about you and information about how we use it.
• Correction: You can ask us to correct information that is inaccurate or incomplete.
• Erasure: You can ask us to delete your information where there is no good reason for us to continue using it. This right is not absolute, and we may need to retain information to comply with the law.
• Restriction: You can ask us to limit how we use your information in certain circumstances, for example while the accuracy of information is being checked.
• Objection: You can object to processing based on legitimate interests and to direct marketing. You can also object to certain other uses where the law gives you that right.
• Data portability: In some situations, you can ask to receive information you provided to us in a structured, commonly used and machine-readable format, or ask us to send it to another organisation.
• Withdraw consent: Where we rely on consent, you can withdraw it at any time. This will not affect processing carried out before you withdrew consent.

To use your rights, ask a question about this Privacy Policy or raise a concern about our handling of personal information, write to support@casino-fairgo.co.uk. You can also contact us through the live chat on the site. Please describe your request clearly and include enough information for us to identify the relevant account.

We aim to respond within the time required by applicable data protection law. If you are not satisfied with our response, you can complain to the Information Commissioner's Office. You may also contact the Information Commissioner's Office if you believe that your personal information has not been handled in accordance with data protection law.

Cookies

We use cookies and similar technologies to operate the website, remember choices, support security, understand usage and, where permitted, help provide relevant communications. Our Cookie Policy explains the types of cookies we use, their purposes and the choices available to you. Changing cookie settings may affect some website features.

We may update this Privacy Policy when our services, legal duties or information practices change. The current version applies from the date it is made available on the site. We encourage you to look at this page from time to time so that you understand how we handle your information.