Contact Us

Our support team can help with questions about your Fair Go Casino account, payments, games and account checks. Contact us by live chat or e-mail, and provide enough detail for us to assist you.

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How to reach us

You can contact us through the live chat on our site, which is available 24/7. Live chat is suitable for questions that need a quick response or help while you are using your account.

You can also e-mail support@casino-fairgo.co.uk. Please use the e-mail address registered to your account where possible, so we can identify your account and provide a suitable response.

For your security, never send us your password or full payment details. We may ask for information needed to complete account verification.

What to have ready when you write

Including a few details in your first message can help us understand the issue and avoid unnecessary follow-up questions. Please have the following information ready:

Your Fair Go Casino username.
The name of the game, or the deposit, withdrawal or other transaction concerned.
The date and time the issue happened, including your time zone if relevant.
A clear description of what happened and what you need us to do.

Common questions we help with

Account access, personal details and verification.
Deposits, withdrawals and payment queries.
Bonus terms, eligibility and the use of bonus funds.
Technical issues affecting games, the cashier or your account.

Complaints

If you want to make a complaint, e-mail support@casino-fairgo.co.uk and include “Complaint” in the subject line. Please explain the issue, include any relevant transaction or game details, and tell us what outcome you are seeking.

We will acknowledge your complaint and reply once it has been checked and looked into. Providing complete and accurate information helps us respond appropriately.