Cookies Policy

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device and remember certain information about your visit. Similar technologies may perform a comparable function, such as remembering settings or helping us understand how pages are used.

We use cookies to keep our site working, support your account, remember choices and understand how visitors use our pages. Some cookies are placed by us, while others may be placed by service providers acting on our behalf. We only use these technologies for the purposes described in this policy and in the cookie notice shown on the site.

Cookies do not normally identify you by name on their own. However, information collected through cookies may be associated with your account or other information we hold where this is necessary for the purposes explained here. Our Privacy Policy contains further information about how we handle personal information.

Cookies may be either session cookies or persistent cookies. Session cookies are removed when you close your browser. Persistent cookies remain for a set period or until you delete them through your browser settings or another available control.

The cookies used on our site are grouped by their purpose. The exact cookies and retention periods may change as our site develops. The cookie notice provides the current information available when you make or change your choice.

Strictly necessary cookies

These cookies are needed for core parts of the site to operate. They cannot usually be switched off through our cookie notice because the site may not function properly without them.

• Keeping you signed in while you move between account pages, where this is required for the service to work.
• Supporting security measures, fraud prevention and the protection of your account.
• Remembering information needed to process a deposit, withdrawal or other account request.
• Maintaining your session and directing your request to the appropriate part of the site.

Performance and analytics cookies

These cookies help us understand how the site performs and how visitors use it. We use the information to identify problems, improve page loading and make pages easier to use.

• Counting visits to pages and seeing which areas are used most often.
• Identifying errors, slow pages or technical problems that may affect your experience.
• Understanding how visitors move through the site so that we can improve its layout and content.

Functionality cookies

Functionality cookies remember choices you make so that the site can provide a more consistent experience. If you remove or refuse these cookies, you may need to enter the same preferences again on a later visit.

• Remembering your selected language, region or display preferences where available.
• Remembering whether you have already seen a particular notice or guidance message.
• Keeping selected account or site settings available as you move around our pages.

Marketing cookies

Marketing cookies may be used to understand interactions with promotional content and to help make advertising or communications more relevant. They may also help us measure whether a campaign has reached the intended audience.

• Recording whether you have interacted with a promotional message shown on the site.
• Measuring visits or actions that follow an advertising activity.
• Helping limit repeated advertising or avoid showing content that you have already dismissed.

Marketing cookies are not required for you to browse the site or use the core functions of your account. You can refuse or withdraw consent for this category using the controls available in our cookie notice.

When you first visit our site, our cookie notice may allow you to accept all optional cookies, refuse optional cookies or choose individual categories. Your choices may be saved so that we can apply them on later visits. If you clear your browser cookies, use another device or use a different browser, the notice may appear again.

Using the cookie notice on our site

1. Open the cookie notice or the cookie settings option provided on the site.
2. Choose the cookie categories you wish to allow or refuse.
3. Save or confirm your choices.
4. Return to the same settings area later if you want to change or withdraw an optional choice.

The controls available may differ depending on the page, device or version of the site you use. If a strictly necessary cookie is required for the site to operate, it may not be possible to refuse it through the cookie notice.

Using your browser settings

You can also manage cookies through your browser. Most browsers allow you to see stored cookies, block cookies from particular sites, block third-party cookies, delete cookies when you close the browser or delete all stored cookies. The steps vary between browsers and devices, so use the privacy or security settings in the browser you use.

Deleting cookies does not necessarily prevent new cookies from being stored later. To maintain a refusal, you may need to change your browser settings or use the cookie controls on the site again. Browser settings may apply to every website you visit, not only to our site, so choose them carefully.

You can block or remove cookies, but the site may not work fully as a result. In particular, refusing strictly necessary cookies may prevent you from signing in, keeping an account session active or completing certain account and cashier functions.

Blocking functionality cookies may mean that we do not remember your preferences. You may need to set them again each time you visit, and some pages may not appear in the way you expect. Blocking performance and analytics cookies should not normally prevent access to core account features, but it means we may have less information about technical problems and how the site is used.

Blocking marketing cookies should not normally stop you from using the core site. You may still see advertising or promotional content, but it may be less relevant or appear more frequently. The result of blocking a cookie can also depend on your browser, device and the way your settings are applied.

• If a page does not load correctly, try allowing strictly necessary cookies and refresh the page.
• If you cannot remain signed in, check whether your browser is deleting session cookies.
• If a saved preference is missing, check whether functionality cookies have been removed or blocked.
• If you use private browsing, remember that cookies may be deleted when the private session ends.

Cookie settings do not replace account security measures or safer gambling controls. You remain responsible for keeping your login details secure and for using the account limits and controls available in your account.

We may change this Cookies Policy when our site, technology, legal requirements or the way we use cookies changes. The latest version will be made available on the site. If a change is important, we may also display an updated cookie notice or another message when you visit.

The categories described in this policy are intended to explain the purposes of cookies in plain language. The specific cookies in use may change, and the cookie notice may provide more current details about the name, purpose, provider or retention period of an individual cookie.

If you have a question about this policy, your cookie choices or the way cookies operate on our site, contact us at support@casino-fairgo.co.uk. You can also contact us through the live chat on the site. Please do not send sensitive account information unless we ask for it through an appropriate secure process.

When you contact us, tell us which device and browser you use and describe the issue you are experiencing. This can help us understand whether the issue relates to cookies, browser settings or another part of the site.