Responsible Gaming

We want you to use our casino responsibly and make informed decisions about your play. Gambling involves risk, and there is no guaranteed way to win. You should only gamble with money you can afford to lose, after your essential costs and financial commitments have been covered.

Treat gambling as entertainment rather than as a source of income. Do not gamble to recover losses, solve money problems, or respond to stress, worry or pressure from other people. Taking regular breaks can help you keep gambling in proportion.

• You must be 18 or over to use our gambling services.
• Set a budget before you start and keep gambling spend separate from money needed for bills, food, rent, travel and other essentials.
• Never borrow money, sell possessions or use credit to gamble.
• Avoid gambling when you are tired, upset, under the influence of alcohol or drugs, or trying to deal with a personal problem.
• Keep your account details private and do not allow another person to use your account.
• If gambling no longer feels enjoyable or manageable, stop and use the support options described on this page.

We hold a gaming licence and use account verification processes to help protect our customers and support safer gambling. We may ask for information to confirm your age, identity or account details before allowing certain activity.

Your account includes controls that can help you manage how much you deposit, how much you lose and how long you spend gambling. Choose limits before you play, and select an amount or period that reflects what you can comfortably afford.

Deposit limits

A deposit limit restricts the amount you can add to your account over the period shown in your account. You can normally choose a daily, weekly or monthly limit where those options are available. A reduction should take effect promptly. A request to increase a limit may be subject to a cooling-off period before it becomes active.

Loss and session limits

Loss limits help you control the amount you can lose during the period displayed in your account. Session limits can help you manage the length of time you spend gambling. These controls are separate from deposit limits, so consider using more than one type if that gives you better protection.

Time-outs

A time-out temporarily stops you from gambling for a selected period. Use one if you want a short break, feel distracted by gambling or notice that your play is becoming difficult to manage. During a time-out, you should not try to open another account or use another person’s account.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling for a longer period. When you choose self-exclusion, your account will be closed or restricted for the period selected, and we will take reasonable steps to prevent you from gambling with us during that period. Self-exclusion is intended to be taken seriously and cannot be used as a way to pause and then return early.

Reality checks

Reality checks remind you how long you have been playing and may provide information about your activity. Use these prompts as a reason to pause, check how you feel and decide whether to stop. A reality check does not replace a budget, limit or time-out.

How to switch on a control

1. Sign in to your Fair Go Casino account and open the responsible gambling, safer gambling or account settings area.
2. Choose the tool you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Select the period and amount shown in your account, then read the information about when the control will apply.
4. Confirm your choice. Check that the new setting is visible in your account before you continue gambling.
5. If you cannot find a control or need help using it, contact support@casino-fairgo.co.uk or use our live chat.

Problem gambling can affect anyone. The following signs may indicate that you need to take a break, set stronger controls or ask for help:

• You spend more time or money gambling than you intended.
• You increase your stakes or deposits to try to win back money you have lost.
• You hide your gambling, your losses or your account activity from family or friends.
• You feel restless, anxious, irritable or low when you cannot gamble.
• You think about gambling during work, study, sleep or time with other people.
• You borrow money, use credit or miss bills because of gambling.
• You cancel plans, neglect responsibilities or lose interest in activities you previously enjoyed.
• You have tried to stop, reduce your gambling or set limits but have not been able to keep to them.
• Gambling is affecting your relationships, mental health, physical health or financial situation.

If any of these statements feel familiar, stop gambling and use a time-out or self-exclusion. You can also contact a support organisation or ask someone you trust to help you stay away from gambling.

You do not need to wait until gambling has caused serious harm before asking for help. These organisations provide information, advice and support for people affected by gambling, as well as for their families and friends.

• GambleAware provides information about gambling harms and ways to find support for yourself or someone close to you.
• GamCare offers confidential information, advice and support for people affected by gambling, including support for family members.
• GamStop is a free service that can help you exclude yourself from participating online gambling services covered by its scheme for a chosen period.
• The National Gambling Helpline provides confidential advice and support for people who are worried about their gambling or someone else’s gambling.

You can also contact us through live chat or by e-mail at support@casino-fairgo.co.uk if you need help finding the responsible gambling settings on your account. We can explain the controls available to you, but gambling support organisations can provide specialist help with gambling-related harm.

Our services are for people aged 18 and over. We use age and identity verification measures to help prevent underage gambling, but parents and guardians also have an important role in protecting children from gambling content and access.

• Do not share your account password, payment details or device access with a child or another person.
• Use a strong, unique password and sign out when you have finished using your account.
• Keep phones, tablets and computers that can access gambling services protected with a passcode.
• Consider parental control software, device restrictions and network-level filters to help block gambling websites and applications.
• Check the privacy and security settings on shared devices, including saved passwords and payment methods.
• Explain to children that gambling is an adult activity involving financial risk and is not a way to earn money.

Parental control software can reduce access to gambling services, but no technical measure is perfect. Use it alongside supervision, secure account settings and open conversations about online safety. If you think a child has accessed your account or used our services, contact support@casino-fairgo.co.uk through e-mail or live chat immediately.

If you have questions about responsible gambling tools, your account settings or how to close your account, contact us through the live chat on our site or at support@casino-fairgo.co.uk.